Shipping Policy

Last updated: September 4, 2026

This Shipping Policy applies to orders placed through Road Bestie.

Trading name: Road Bestie
Email: roadbestiecontact@gmail.com

We currently ship to the United Kingdom, Europe, United States, Mexico, New Zealand, Canada, Australia, and many other international destinations.

Shipping availability, delivery times, customs requirements, and possible local charges may vary depending on the destination.

Nothing in this Shipping Policy limits any mandatory consumer rights applicable in the customer's country or territory.

1. Shipping Destinations

Road Bestie currently ships to:

• United Kingdom.

• European countries available at checkout.

• United States.

• Mexico.

• New Zealand.

• Canada.

• Australia.

• Other international destinations available during checkout.

Final shipping availability is confirmed when you enter your delivery address at checkout.

If a country, region, postal code, island, or territory cannot be selected or accepted during checkout, we may not currently be able to deliver to that location.

Certain remote areas, islands, PO boxes, military addresses, or limited-access locations may have different delivery conditions or may not be available.

2. Order Processing

Orders are normally processed within 1–2 business days before being handed over to the shipping carrier.

During this period, we may:

• Confirm payment.

• Review order information.

• Prepare and package the products.

• Arrange shipment with the appropriate logistics provider.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Business days normally mean Monday through Friday, excluding applicable public holidays.

3. Estimated Delivery Times

After processing, estimated delivery times are:

• United Kingdom: 5–8 business days.

• Europe: 7–10 business days.

• United States: 7–12 business days.

• Mexico: 7–12 business days.

• New Zealand: 7–12 business days.

• Canada: 7–12 business days.

• Australia: 6–12 business days.

• Other countries: Delivery times vary depending on the destination, local carrier network, customs procedures, and local shipping conditions.

These delivery times are estimates and are not guaranteed delivery dates unless Road Bestie expressly confirms otherwise in writing.

The estimated delivery period may vary depending on:

• Country.

• Region.

• Postal code.

• Carrier.

• Customs processing.

• Remote-area delivery requirements.

• Local transportation conditions.

Where a different delivery estimate is specifically displayed on the product page or during checkout before an order is placed, that specific information will apply to the order.

4. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing the relevant purchase information.

Once your order has been shipped, you will receive tracking information whenever tracking is available from the carrier.

Tracking information may take approximately 24–72 hours after shipment to display its first update.

A temporary absence of tracking updates does not necessarily mean that the package has stopped moving or has been lost.

5. Shipping Costs

Applicable shipping charges will be displayed before you complete your purchase.

Where a promotion specifically states that shipping is free, no standard shipping fee will be charged for the qualifying order.

Where optional express, premium, or other special shipping services are offered, their additional cost will be displayed before payment.

6. Taxes, Import Duties and Customs Charges

For orders shipped to the following destinations:

• United Kingdom

• European Union countries

• United States

• Mexico

• New Zealand

• Canada

• Australia

applicable taxes and import duties are included or covered as part of the order where stated by Road Bestie, and customers should not normally be required to pay additional import charges upon delivery.

For all other countries and territories, import VAT, import taxes, customs duties, brokerage charges, clearance fees, or other local charges may apply depending on the destination and local regulations.

This includes European countries that are not members of the European Union, such as Iceland, Norway and Switzerland, unless Road Bestie expressly states that taxes and import charges are included or covered for that destination.

Unless Road Bestie expressly states that these charges are included or covered, they may be payable by the recipient.

For example, destinations such as Iceland or Egypt may impose local import VAT, customs duties, clearance fees, or other import-related charges.

Road Bestie does not control charges imposed independently by foreign customs authorities, governments, or local carriers.

Customers may also be required to provide reasonable information or documentation requested by customs authorities or shipping carriers in order to complete delivery.

Road Bestie will not intentionally make false declarations regarding the contents, origin, or value of a shipment.

7. Possible Delivery Delays

Although we aim to deliver orders within the estimated periods shown above, occasional delays may occur due to circumstances such as:

• Customs inspections or processing.

• High order volumes.

• Promotional periods.

• National or international public holidays.

• Severe weather.

• Carrier disruptions.

• External strikes.

• Incorrect or incomplete delivery information.

• Remote-area transportation conditions.

• Local transportation restrictions.

• Events outside our reasonable control.

These circumstances do not remove any mandatory consumer rights.

Where we become aware of a material delay affecting an order, we may provide:

• An updated delivery estimate.

• Additional tracking information.

• The option to continue waiting.

• Any cancellation or refund rights required by applicable law.

8. Orders Needed for a Specific Date

If you need an order before a holiday, birthday, trip, celebration, or other important date, please place your order with sufficient time in advance.

Standard delivery estimates do not constitute a guaranteed delivery date for a specific event.

Road Bestie will only treat a particular delivery date as guaranteed where we have expressly agreed to that date in writing.

9. Delivery Address

Customers are responsible for checking that the following information is accurate before completing an order:

• Recipient's full name.

• Street and house or apartment number.

• City.

• State, province, or region.

• Postal or ZIP code.

• Country.

• Email address.

• Telephone number where reasonably required for delivery.

If you notice an error, contact us immediately at:

roadbestiecontact@gmail.com

We will attempt to correct the delivery information if the order has not yet been processed or shipped.

We cannot guarantee that an address can be changed once fulfillment or shipment has started.

This does not affect the customer's rights where the error was caused by Road Bestie.

10. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied an incorrect, incomplete, or inaccessible address, the package may be returned to the carrier or fulfillment center.

Where permitted by applicable law, Road Bestie may wait until the returned package has been received and identified before arranging:

• A new shipment.

• A refund.

• Another appropriate solution.

Where legally permitted, direct and demonstrable costs resulting from an incorrect address supplied by the customer may be deducted from a refund or charged before reshipment.

This does not apply where the delivery failure resulted from an error by Road Bestie or a carrier arranged by us.

11. Delivery Attempts and Uncollected Packages

A shipping carrier may:

• Make one or more delivery attempts.

• Leave the parcel in an authorized safe place.

• Deliver it to a collection point.

• Request that the recipient arrange redelivery.

Customers should monitor tracking information and respond to reasonable carrier notifications.

If a package is not collected within the carrier's permitted period and is returned, we may arrange:

• Reshipment, subject to applicable shipping costs where legally permitted.

• A refund after the returned package has been received and identified.

Any deductions or additional charges will only be applied where permitted by applicable law.

12. Split Shipments

Orders containing multiple products or units may occasionally be shipped in separate packages.

This may happen when:

• Products are dispatched from different fulfillment centers.

• Products become ready for shipment at different times.

• Different carriers or logistics routes are used.

Customers will not be charged additional shipping fees solely because Road Bestie decides to divide an order into multiple shipments.

Different packages may have separate tracking numbers and may arrive on different dates.

13. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it:

1. Confirm that the delivery address is correct.

2. Check your entrance, mailbox, porch, reception area, garage, or designated safe place.

3. Ask other members of your household.

4. Check with neighbors, reception staff, or building management.

5. Review any delivery photograph or carrier notification available.

6. Contact the carrier where appropriate.

7. Contact Road Bestie at roadbestiecontact@gmail.com.

A carrier marking a package as “delivered” does not prevent you from reporting that it was not actually received.

We may request reasonable information needed to investigate the delivery with the carrier.

14. Lost Orders

An order may be considered potentially lost where:

• It has significantly exceeded the communicated delivery estimate.

• Tracking has shown no movement for an abnormal period.

• The carrier confirms that the shipment has been lost.

• There is reasonable evidence that delivery will not be completed.

If you believe your order has been lost, contact:

roadbestiecontact@gmail.com

Please include your order number.

After reviewing the case, Road Bestie may provide, as appropriate:

• A replacement shipment at no additional cost.

• A refund.

• Another solution agreed with the customer or required by applicable law.

Customers will not be required to independently resolve a confirmed carrier loss where Road Bestie arranged the shipment.

15. Products Damaged During Shipping

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, incomplete, or incorrect, contact:

roadbestiecontact@gmail.com

Where possible, include:

• Your order number.

• A description of the issue.

• Photos of the outer packaging.

• Photos of the product.

• A photo of the shipping label.

• A short video where it helps demonstrate the problem.

We recommend reporting visible shipping damage within 48 hours where reasonably possible because this can make carrier investigations easier.

This 48-hour recommendation does not remove any mandatory consumer rights that can be exercised later.

Depending on the circumstances, an appropriate solution may include:

• Replacement.

• Reshipment.

• Refund.

• Partial refund.

• Another remedy required under applicable consumer law.

16. Risk During Transportation

Road Bestie remains responsible for the risk of loss or damage to the order until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable law.

Different rules may apply if the customer independently arranges a carrier that was not offered or organized by Road Bestie.

17. Refusing a Package

We do not recommend refusing delivery as a method of returning an order.

If you wish to return a product, please follow our Refund & Returns Policy and contact us for the appropriate return instructions.

A refused package may:

• Be held by the carrier.

• Be returned to an incorrect logistics location.

• Generate additional charges.

• Be delayed.

• Be abandoned or destroyed by customs or the carrier in some circumstances.

Where a customer voluntarily refuses a package without prior authorization, any refund may need to wait until the returned goods are received and identified.

Direct costs may only be deducted where permitted by applicable law.

18. Cancellation Due to Delivery Delay

If an order is not delivered within the agreed or reasonably expected period, contact:

roadbestiecontact@gmail.com

Where required by applicable law, Road Bestie may be given an additional reasonable period to complete delivery.

If delivery is still not completed within that additional period, the customer may be entitled to cancel the affected purchase and receive the applicable refund.

An additional period may not be required where:

• Road Bestie expressly refuses to deliver.

• A specifically agreed delivery date was essential to the purchase.

• Applicable consumer law allows immediate cancellation.

• Road Bestie confirms that delivery cannot be completed.

19. International Orders

Road Bestie ships internationally to destinations made available during checkout.

International customers are responsible for:

• Providing accurate delivery information.

• Ensuring that the product can legally be imported into their country.

• Cooperating with reasonable customs or carrier requirements.

• Paying destination-specific import VAT, customs duties, taxes, clearance fees, or other charges where those charges are not expressly included or covered by Road Bestie.

Customers in European countries outside the European Union should not assume that the tax and customs treatment applicable to EU destinations also applies to their orders.

Customs processing may occasionally extend delivery beyond the standard estimated period.

20. Local Consumer Laws

This Shipping Policy is intended to apply to orders shipped internationally.

Nothing in this policy excludes, limits, or replaces mandatory rights relating to:

• Delivery deadlines.

• Lost orders.

• Damaged goods.

• Contract cancellation.

• Refunds.

• Product conformity.

• Other non-waivable consumer protections.

If mandatory consumer law applicable to the customer's country provides more favorable rights than this policy, those rights will prevail.

21. Contact

For questions regarding shipping, tracking, customs, or delivery, contact:

Road Bestie
Email: roadbestiecontact@gmail.com

Please include your order number whenever possible so that we can locate your order more quickly.